Lead IT Workflow Consultant

Company: F. Hoffmann-La Roche AG
Location: Indianapolis
Posted on: January 23, 2025

Job Description:

Lead IT Workflow ConsultantApply locations Indianapolis time type Full time posted on Posted 5 Days Ago job requisition id 202411-130590Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionThe Opportunity:The Lead IT Workflow Consultant position serves as a high-level resource to others in the Roche Consulting team on matters related to Roche digital solutions with specific expertise centered around navify Lab Operations (formerly cobas infinity) and the broader navify portfolio. The focus of this role is the resolution of complex problems and technical issues with expert-level technical acumen for the assigned products to improve efficiency, effectiveness, and quality of IT/digital solutions designed and proposed by the IT Workflow Consulting team.Primary duties involve:

• Acting as the field subject matter expert for Roche digital products through close interactions with regional and global technical experts and product owners.
• Serving as the lead internal resource in creating plans for technical training and mentorship of consultants, including new hires.
• Providing support to consultants (and in some circumstances customers) on matters related to the technical requirements of each individual module of Roche's digital products.
• Utilizing independent judgment and discretion in analysis of team needs, customer needs, and problem-solving issues that arise during the sales and implementation preparation processes.The position requires the ability to be agile in a rapidly changing, matrix organization, and be comfortable operating in an evolving, ambiguous environment. Independently analyzes and resolves most technical questions and problems and refers only the most complex issues to higher levels. Provides leadership and direction in consultant training and development issues, including co-travel and mentoring staff leveraging their knowledge and expertise. Assignments are broad in nature and usually require originality, ingenuity, and analysis. Serves as a resource to others in the resolution of complex problems and issues. Trains, assists, and may audit the work of other consultants. Is able to work independently, with minimal need for direct supervision.Responsibilities
  • Serve as technical expert for assigned Roche digital solution(s).
  • Holds 1:1 check-in calls with assigned team members on a regular cadence and communicates any issues/updates to the manager.
  • Owns the digital solution transition process from pre-sales to pre-implementation to ensure an effective hand-off to the Digital Solutions Engineer team.
  • Builds, maintains, and leverages relationships with global product owners and other experts to ensure the latest knowledge and expertise are available to the NAM RC teams.
  • Develops content and leads training to ensure NAM RC consultants (including new hires) can execute their jobs using the best and latest technical information.
  • Participates in the review of requirements for new product development/launch, as appropriate.
  • Assist in highly valued and complex customer pre-sales and post-contract project calls.
  • Additionally, consults to sales, marketing, implementation and other departments as SMEs.
  • Serves as part of the extended US RC Leadership Team.
  • Responsible for self-administrative requirements including expenses, team project reports, documentation, and adherence to regulatory requirements.
  • Ability to travel 70+% to support complex customer engagements.Who you are:
    • Bachelor's Degree in Computer Science preferred, Information Technology, Management Information Systems, and six years of laboratory IT, general IT, product line experience or 8 years of experience.Preferred:
      • Extensive experience within the Clinical Chemistry laboratory as a Medical Laboratory Scientist/Medical Technologist.
      • Recognized technical knowledge of Roche IT/digital solutions.
      • 2+ years experience as an IT Workflow Consultant within Roche Consulting.
      • Prior experience developing and/or delivering training.
      • Understanding of RDC total solution including interaction and interoperability between RDC digital solutions and Roche hardware systems.
      • Prior experience in coaching/mentoring junior-level staff preferred.
      • Excellent analytical, problem analysis, and decision-making skills.
      • Effective communication skills.
      • In-depth knowledge of the clinical customer base, critical components of an LIS and laboratory IT processes/workflows.
      • Advanced degree(s) related to IT, management/administration or laboratory science.
      • Three years project or process management experience.This is a remote, field-based position. Company car is provided with this position. Relocation benefits are not available for this job posting.The expected salary range for this position based on the primary location of Indianapolis is $106,100.00 to $197,000.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Our success is built on innovation, curiosity, and diversity.Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's protected characteristics.
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Keywords: F. Hoffmann-La Roche AG, Kokomo , Lead IT Workflow Consultant, Professions , Indianapolis, Indiana