2025 Summer Intern - Order Fulfillment

Company: Disability Solutions
Location: Indianapolis
Posted on: February 3, 2025

Job Description:

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The Position2025 Summer Intern - Order FulfillmentWe advance science so that we all have more time with the people we love.Department SummaryThe Order Fulfillment Team is a dedicated and customer-centric group, committed to ensuring the processing and management of customer orders from placement to invoicing. We play a critical role in responding to inquiries, resolving issues, and maintaining accurate documentation to support customer satisfaction and operational efficiency. Our team collaborates with various departments within Commercial Operations and our Sales and Marketing teams to ensure that each order is handled with precision and care, meeting the expectations and needs of our customers. The impact of our work extends beyond the business itself, as the orders for the products we manage are essential for timely testing and diagnosis within the community. Our commitment to accuracy and efficiency is vital in ensuring that these life-saving products are available when they are most needed, contributing directly to public health and well-being.This internship position is located in Indianapolis, IN (on-site). The Opportunity

• Assist in maintaining and optimizing our Salesforce CRM (Service Cloud) system.
• Lead and participate in process improvement initiatives focused on Order Fulfillment.
• Facilitate the migration of current departmental forms from Smartsheet to monday.com.
• Execute and manage support functions, reporting, and databases to identify opportunities for optimizing order channels and implementing best practices in order processing.
• Collaborate with organizational stakeholders to develop and implement strategies and materials that promote best practices for customer ordering.Program Highlights
  • Intensive 12-weeks, full-time (40 hours per week) paid internship.
  • Program start dates are in May/June (Summer)
  • A stipend, based on location, will be provided to help alleviate costs associated with the internship.
  • Ownership of challenging and impactful business-critical projects.
  • Work with some of the most talented people in the biotechnology industry.Who You AreRequired Education:You meet one of the following criteria:- Must be pursuing or have attained an Associate's Degree.- Must be pursuing a Bachelor's Degree (enrolled student).- Must have attained a Bachelor's Degree (not currently enrolled in a graduate program).Required Majors:Business Administration, Supply Chain and/or related fields.Required Skills:
    • Strong computer skills with competence in Microsoft Suite and Google Workplace.
    • Strong communication (oral and written), collaborative problem solving, and analytical skills.
    • Strong organization and planning skills.
    • Able to work both independently and in a team environment in a fast-paced environment.
    • Strong understanding of supply chain principles.Preferred Knowledge, Skills, and Qualifications
      • Competence in Salesforce (ServiceCloud), SmartSheet, monday.com and SAP applications.
      • Excellent communication, collaboration, and interpersonal skills.
      • Complements our culture and the standards that guide our daily behavior & decisions: Integrity, Courage, and Passion.Relocation benefits are not available for this job posting. The expected salary range for this position based on the primary location of Indiana is $20.00-$26.00 an hour. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position also qualifies for paid holiday time off benefits. #Roche-Commercial-Interns-2025 Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives. Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form .

Keywords: Disability Solutions, Kokomo , 2025 Summer Intern - Order Fulfillment, Other , Indianapolis, Indiana